Registration FAQ's


I am having trouble getting started with the online registration.

Please visit the IHW 2020 registration page and click “Register Now.”

Click on the “New Registration” button and follow the prompts.


I cannot find my Registration Confirmation email.

A registration confirmation email is sent automatically once you have completed your online registration. It serves as your official invoice and is sent to the email address you used to register (as well as the email in the “additional email address” field, if entered).


If you have not received your registration confirmation, please follow these steps:

  1. Wait 60 minutes after registering. Occasionally registration confirmations are slightly delayed if the system is particularly busy.
  2. Check your clutter and spam folders. The subject of the email will be “Registration Confirmed – IHW 2020”.
  3. Email and request that your registration confirmation be resent.

What is included in the conference registration fee?

Workshop registration includes:

  • Name badge and entry to all satellites, symposia, workshops and poster sessions.
  • Electronic PDFs of the abstract book, attendee roster, and certificate of attendance.
  • All scheduled workshop meals as outlined in the conference program (Closing Banquet requires pre-registration through the registration website).
  • Five-day Transit Pass for tariff zones Berlin ABC.


Can I just attend one day of the conference?

One-day registrations are not available for this conference.


I just want to attend the Satellite Workshops – is that possible?

The Satellite Workshops are included with the full conference registration fee. In order to attend any of the Satellite Workshops, you must register for the full conference. 


I have already completed my registration, but I need to modify it. How can I do that?

To modify your registration please email


I can no longer attend the conference, but my colleague is available. What is the substitution policy?

Payment of a $50 administrative fee enables you to transfer your registration to another person, simply by emailing Substitutions will be transferred at the same rate as the original registration. Substitutions can be made up until the pre-registration deadline of 15 July 2020, or at the onsite Registration Desk.


I need to cancel my registration. What is the cancellation policy?

We understand that events may occur that prevent you from attending the conference. We are happy to accommodate a refund for your purchase if you are unable to find a substitute prior to the deadline. Cancellation requests must be made in writing by emailing Cancellations received by 3 July 2020 will be refunded, less a 20% administrative fee. Unfortunately, no refunds will be given for cancellations requests after 3 July 2020. Refunds of credit card payments will be made to the same account used for the payment.


If, for any reason, the conference should be cancelled, IHW 2020 will refund the registration fee. The conference is not responsible for the refund of airfare, hotel, or other costs.


I still want to attend the conference, but need to cancel an excursion. What is the cancellation for excursions? 

Optional items are fully refundable prior to the cancellation deadline of 3 July 2020. Cancellation requests must be made in writing to No refunds will be given for cancellations requests after 3 July 2020.


Can I obtain a Certificate of Attendance?

Yes, a Certificate of Attendance will be included in the Abstract Book and on the website. 


Are you offering CME Credits?

CME credits are NOT being offered for this Conference.


I have some dietary restrictions/special needs. How do I inform the conference planners?

You will be able to enter any dietary restrictions or special needs information during the registration process. A member of our team will be in contact to assist you, if necessar. Please note that due to vendor limitations, some requests may be combined (i.e. receiving a meal that is dairy-free, gluten-free, and vegetarian) or not accommodated.


Where will the conference registration desk be located?

The conference will be held at the Maritim Hotel Berlin, Stauffenbergstraße 26, 10785 Berlin, Germany. The Registration Desk will be located in the Grand Hall, and will officially open on Saturday, 18 July 2020 at 07:00.

I would like to reserve a hotel room in Berlin. Which hotel should I contact?

Please visit the Accommodations Page for detailed information about booking a room.


Is wif-fi provided during the conference?

Complimentary wi-fi will be provided at the hotel.


What should I wear?

Business casual attire is recommended. Be sure to wear layers, as the meeting spaces may run hot or cool compared to your comfort level – layers are key!